Frequently Asked Questions.
Find answers to your questions.
Shopping
What Brands Do You Carry?
We carry a wide range of trusted brands across all categories — including popular names in cigarettes, cigars, vapes, chewing tobacco, and nicotine pouches. Feel free to browse our catalogue to see all of our brands. Our goal is to provide authentic, high-quality products from both local and international manufacturers that smokers and vapers in Canada know and trust.
Are Your Products Authentic and Fresh?
Yes. All products sold at Holy Smokes Canada are 100% authentic and sourced directly from verified distributors and reputable suppliers. We store everything in proper, climate-controlled conditions to ensure freshness, flavour, and quality from the moment you order to the moment it arrives.
What Are Nicotine Pouches?
Nicotine pouches are a modern, smoke-free alternative designed for discreet use. They’re small, pre-portioned pouches placed between your gum and lip, delivering satisfying nicotine without tobacco, smoke, or odor. Perfect for when you want convenience and control, nicotine pouches are growing in popularity across Canada for their simplicity and clean experience.
Do You Offer Discreet Packaging?
Absolutely. All orders are shipped in plain, unbranded packaging to ensure your privacy. There are no product names or logos visible on the outside — just a secure, professional package delivered right to your door.
How Long Does Shipping Take?
Shipping times vary depending on your location, but most Canadian orders arrive within 2–5 business days. We process and ship orders quickly to ensure your products reach you as soon as possible. Rural or remote areas may experience slightly longer delivery times.
Do You Offer Express Shipping?
Yes, express shipping options are available at checkout for faster delivery to most areas in Canada. If you need overnight shipping, please contact us for a quote.
Payment
How Much Does Shipping Cost?
Shipping costs are calculated at checkout based on your location and order size. We offer affordable flat-rate and express options across Canada — and occasionally, free shipping promotions for qualifying orders.
What If My Order Doesn’t Arrive?
If your order hasn’t arrived within the expected time frame, contact our support team with your order number. We’ll investigate the issue right away and work with the carrier to resolve it quickly — including replacements or refunds when applicable.
What Payment Methods Do You Accept?
We currently accept e-Transfer and will soon accept major credit cards. All transactions are encrypted and processed safely to protect your information.
Orders& Returns
Can I Return or Exchange My Order?
Due to the nature of tobacco and nicotine products, we can only accept returns or exchanges if the product is incorrect, defective, or damaged upon arrival. Please contact us within 48 hours of delivery for assistance, and we’ll make it right.
Do You Offer Bulk or Wholesale Pricing?
Yes. We provide bulk and wholesale pricing for eligible customers, retailers, and businesses across Canada. To learn more, please reach out through our contact form or email our wholesale team directly for personalized rates and availability.
Can I Track My Order?
Yes, every order comes with tracking information. Once your order ships, you’ll receive a confirmation email with your tracking number and link so you can follow your shipment in real time.
I Need Help Placing an Order. What Should I Do?
If you need help placing an order or have any questions, our friendly support team is here to assist you. You can reach us via our contact form or email, and we’ll guide you through the process step by step.
